Welcome to DHL easySHOP. We hope you will enjoy using our site and our services. This is your user agreement. We recommend that you print or electronically retain a copy of this document. These terms and conditions explain DHL easySHOP's obligations to you and your obligations to DHL, and they govern your use of the DHL easySHOP website, the use of your DHL easySHOP account, and the DHL easySHOP services provided to you. By registering for a DHL easySHOP account, you are entering into this legally binding user agreement with DHL easySHOP, on behalf of yourself and/or the entity you represent. You acknowledge and agree that you have read and will comply with all of these terms and conditions.

Click the links below for detailed information on these subjects:

Use of the DHL easySHOP website and your DHL easySHOP account

1. The Terms 'You' 'Your' 'We' 'Our' and 'DHL easySHOP'.

In these terms and conditions, the terms 'you' and 'your' refer to you personally (if you are an individual) or the entity you represent (if you registered on behalf of a business entity), and the terms 'we' 'our' and our trading name 'DHL easySHOP' refer DHL International B.S.C(c)), and/or its third party suppliers.

2. Acceptance

You agree that clicking the 'I Accept' button prior to registering for a DHL easySHOP account is valid and equivalent to signing a hard-copy printed agreement between you and DHL easySHOP. You may decline the terms and conditions, but if you do so, you will not be able to open an account or use the DHL easySHOP services.

3. Account Creation.

To register to use DHL easySHOP services, you need to provide DHL easySHOP with a current, valid e-mail address, your street address, and contact phone numbers. You certify that the information you provide is accurate and that you will update it promptly if any of it changes. We reserve the right to cancel any unconfirmed account or an account that has been inactive for a lengthy period of time, or if we find you have submitted inaccurate information, or if we determine that your account may be compromised or used for fraudulent purposes. You may not open more than one DHL easySHOP account.

4. No Transfer of Account.

You may not transfer your DHL easySHOP account or your account login/password to any other person.

5. Specified Countries.

You may only create a DHL easySHOP account and use DHL easySHOP services in a country listed in the pull-down menu on the DHL easySHOP website.

6. Security.

You agree to keep your DHL easySHOP password confidential, to safeguard it and your computer(s) and mobile device(s) from access by others, and to log out of the website when your session is complete. You are responsible for any use of the DHL easySHOP website and of your DHL easySHOP account made under your login and password. If you become aware of or suspect any unauthorised use of your DHL easySHOP account, or any known or suspected security breach such as disclosure or loss of your password or theft of your DHL easySHOP account information, you should notify DHL easySHOP by using the e-mail, Live Chat or Phone Callback links on the Contact Us page. We will immediately block or deactivate your account, and, depending on the circumstances of the security breach, we may allow you to open a new account.

7. Your Warranties and Representations.

  1. you are at least 18 years of age or the legal age of majority in your country,
  2. you have obtained all necessary permissions to enter into and perform this agreement,
  3. you will use the DHL easySHOP services only for lawful purposes and in accordance with these terms and conditions.

8. Privacy; Data Protection.

In order to provide quality services to you, we collect certain personal information about you, including but not limited to your name, address, e-mail address and telephone numbers. Our website also includes some use of cookies and similar automated techniques to collect information which is important to enhance and personalise your experience as a DHL EasyShop customer. Our information practices are subject to the DP-DHL Data Privacy Policy which can be found at http://www.dhl.com/en/legal.html#privacy The information you submit when opening a DHL EasyShop account and when you transact business via the DHL EasyShop website may be transferred to, stored in and/or processed in Belgium, France, the United Kingdom, the United States, Germany, Hong Kong,India, the Philippines, or any other country when such transfer, storage and/or processing are necessary to provide DHL EasyShop services to you. By opening a DHL EasyShop account, you consent to the transfer, storage and/or processing of that information in such countries. If you object to your information being transferred, stored or processed in this manner, or if you object to the use of cookies or to the DHL DP-DHL Data Privacy Policy, please do not use DHL EasyShop services.

9. Your Use of the Website.

You may not use the DHL easySHOP website or DHL easySHOP services for any unlawful purpose. We reserve the right to terminate or restrict your access to your DHL easySHOP account and your use of DHL easySHOP services if, in our opinion, your use may violate any laws, infringe upon another person's rights, or breach these terms and conditions.
  1. You may use the DHL easySHOP website and DHL easySHOP services solely for your personal use (including your friends and family members - see section 22) or for use by the business entity you represent. If you intend to resell products you receive via DHL easySHOP services, you agree to comply with all laws and regulations that apply to the importation of products for resale, and with any applicable restrictions on resale required by the merchant.
  2. You may not offer for sale, resell, market, distribute, create a database from, or otherwise commercially exploit in any manner any of the content on the DHL easySHOP website or information generated using the website.

10. Shipping Cost Calculator.

When you use DHL easySHOP's proprietary Shipping Cost Calculator for an advance determination of the combined costs of duty, taxes and international shipping, the resulting cost is an estimate only, based on the information you provide. The actual cost may vary from the estimate due to several factors, including but not limited to: unavoidable fuel surcharge; government levies; changes in currency exchange rates; differences between the estimated and the actual package weights; discrepancies between the estimated and actual product classification or value; the use of volumetric weight calculations for bulky, lightweight packages; and/or additional local delivery charges if your delivery address is in a remote geographic area. Special note: Some destination countries may assess government mandated clearance fees in addition to duty and tax. Depending on the nature of these fees, they may or may not be included in the Shipping Cost Calculator estimate. They will however be included in the charges assessed at shipment release.

11. Malicious Content.

We make all reasonable attempts to exclude viruses, worms, and other malicious content from these web pages, but we cannot and do not guarantee the complete absence of such. Please take appropriate safeguards before downloading information from the DHL easySHOP website.

12. Intellectual Property.

DHL easySHOP websites, user interfaces, the 'look and feel,' the content, the Shipping Cost Calculator, and all associated and underlying software, know-how, methodologies and processes are and will remain the sole property of DHL easySHOP or its third-party suppliers and associated companies, and are protected by copyright, trademark, trade secret and other intellectual property laws. The use of the software, the data generated by the software, and all other materials made available on this website are licensed to you by DHL easySHOP on a nonexclusive and limited basis.
  1. You may not copy, reverse engineer, decompile or create derivative works from the DHL easySHOP website.
  2. You may not use any meta tags or any other 'hidden text' which incorporate DHL easySHOP's name or trademark unless we give our prior written consent.
  3. While you are using the website, you may print out or electronically store any or all of the web pages or screens but solely for your personal use.
  4. You may not scrape, frame or display information from the DHL easySHOP website for use in another website or service without our prior written consent.
  5. You may not place a hyperlink to DHL easySHOP on your site except in the manner we specify.

13. Intellectual Property Infringement; Counterfeit goods

  1. We respect the intellectual property rights of others, and we make efforts not to publish any material that is subject to third party copyright, trademark or other legal protections. If you believe any material on the website infringes your intellectual property rights, please inform us by submitting an Infringement Complaint.
  2. DHL easySHOP takes seriously the problems caused by Internet advertising and sale of counterfeit goods - which are also known as "knock offs", replicas, faux or fake products. Counterfeit goods are imitations of well-known brands. They are typically sold at prices lower than the genuine product, and they almost always bear what looks like the genuine product's trademark or logo. Advertisements for these products may or may not specify that they are replicas, and they are often difficult to distinguish from the genuine product - particularly in online advertisements where you don't have the chance to examine the goods themselves. While we make every effort to ensure that our service is not used for the sale of counterfeit goods, and we carefully select the merchants and products linked to our websites, we cannot guarantee that every item advertised and/or delivered through our cross-border shopping service is 100 0x0p+0uthentic. But we do commit to investigate all problems.
  3. If you are the rightful owner of a trademark or other intellectual property, and you know or suspect that your rights are being infringed by the advertising of counterfeit goods on any DHL easySHOP website and/or the shipment of such goods through our international delivery services, please inform us by submitting an Infringement Complaint.
  4. After we receive your complaint, we will conduct an investigation. If we determine that counterfeit goods infringing your rights are indeed being advertised and/or distributed through DHL easySHOP, we will take appropriate action such as:
  5. - removing the advertisements for the infringing product
  6. - prohibiting the merchant of the product infringing such intellectual property from advertising on DHL easySHOP websites
  7. - disabling the customer's account if the customer is knowingly importing counterfeit goods using DHL easySHOP services
  8. - notifying law enforcement authorities

14. Trademarks.

'DHL easySHOP' is a trademark, with registrations granted in numerous countries. Use of this website does not grant you a license to use the DHL easySHOP trademark. The trademark may not be copied, downloaded, reproduced, used, modified or distributed in any way (except as part of a copy of any of these web pages or screens as authorised in 12.c above) without our written permission. All other trademarks or trade names displayed or referred to on our website are the property of their respective owners.

15. Other Websites.

DHL easySHOP is not responsible for the content or accuracy of information obtained from any third party (non-DHL easySHOP) website which may be linked to the DHL easySHOP website, or which you may access from this website.

16. Disclaimer of Warranty.

Your use of the website is at your own risk, and you acknowledge that DHL easySHOP web-based services are provided on an 'as is' and 'as available' basis. While we endeavour to provide accurate and current information via our website, we disclaim all warranties, express and implied, including but not limited to warranties of merchantability, fitness for a specific purpose, and non-infringement, to the full extent permissible by applicable law. The website is not warranted to be uninterrupted or error-free. DHL easySHOP is not liable for any inability to access, delay in accessing, or interruptions in access to your account or conducting transactions due to unavailable or unreliable telecommunications networks or internet service providers, incompatible or malfunctioning equipment, software you use for such access, or other causes beyond DHL easySHOP's control.

17. Limitation of Liability.

In no event will DHL easySHOP be liable for any indirect, special, consequential, incidental, punitive or exemplary damages (including but not limited to loss of business, loss of revenue, loss of profits, loss of goodwill, lost opportunity, business interruption, or loss of information) arising out of your use of or inability to use your DHL easySHOP account or the DHL easySHOP website, even if we have been advised of the possibility of such damages.

18. Notices.

E-mail notices, newsletters and/or information on the website will be the primary methods by which we will communicate. We will send notices and any other pertinent information to you at the e-mail address you supply when you open your DHL easySHOP account or have subsequently updated. You can send notices or other communications to DHL easySHOP using the e-mail, Live Chat or Phone Callback links on the Contact Us page.

19. Modification of DHL easySHOP Terms and Conditions.

We may modify these terms and conditions at any time without notice. Your continued use of your DHL easySHOP account after the introduction of such modifications will constitute your acceptance of the modified terms and conditions.
Your purchase of products from merchants

20. Ordering Products.

You place an order with an online merchant directly from the merchant's website. You will pay the merchant directly for the product and the cost of domestic shipping (if applicable), for delivery to your DHL easySHOP suite address. You agree to comply with any conditions and restrictions of sale which are specified on the merchant's website or which you are notified of during the purchase process.

21. Correct Addressing.

You will take all reasonable measures to ensure that the products you order are correctly addressed to your DHL easySHOP address, including your name and exact suite number. As noted in section 30, additional handling fees in identifying the recipient may apply if your package was incorrectly or inadequately addressed.

22. Purchase Transaction Solely Between You and the Merchant.

DHL easySHOP provides services enabling you to shop online from merchants' websites in another country and have products delivered to you in your home country; however, DHL easySHOP does not sell the products to you. You are solely responsible for selecting and ordering the products from the merchant, and your purchase of a product is a transaction solely between you and the merchant.
  1. DHL easySHOP makes no representations, warranties or guarantees regarding the quality or suitability of the products you order.
  2. We have no liability for any failure of a merchant to ship to your DHL easySHOP address or to fulfill your order, or for any defects in any product you purchase, or any injury or damage that any product may cause, or for any other failure of the product to meet your expectations.
  3. We do not handle communications with sellers merchants regarding product exchanges. That is your responsibility. We will, upon your request, arrange for the return delivery of item(s) ordered from the merchant if the goods are still at your DHL easySHOP address. Applicable return charges will apply.
  4. If after delivery to you, you determine that any product is defective or does not otherwise meet with your expectations, you agree that you will hold DHL easySHOP harmless from any liability and will seek any remedies solely from the merchant. See Section 42 for return procedures.
  5. Receipt of packages at your DHL easySHOP address
Receipt of packages at your DHL easySHOP address

23.Our Receiving Procedure.

We will in good faith receive packages delivered to your DHL easySHOP suite address. We will notify you when they are received, advise you of the actual cost of duties, taxes and international shipping/handling, and seek your instructions for shipping or storage of the packages. We will not accept parcels or packages delivered on a COD (Cash On Delivery) basis. You are the only person authorised to pay for and release the shipment, including releasing any packages addressed to your friends or family members. The delivery address must be in the same country as the country where you are located; you cannot ship packages to individuals in any other country. Payment must be via a credit card in local currency where you are located.

24. Loss or Damage of Products in Transit to our export facility.

DHL easySHOP will not be liable for products lost or damaged in transit from the merchant to the DHL easySHOP export facility. We reserve the right to refuse delivery at the DHL easySHOP export facility if, upon inspection of the outside of the package, it is obvious that the product is damaged or incomplete. In such a case we will refuse the package from the courier. In case an outbound shipment is found to be damaged, we will contact you for instructions on whether we should return the shipment to the merchant, or to release an destroy it.

25. Inspection of Packages.

  1. DHL easySHOP has the right (upon receipt, during storage, or in preparing for export shipment) to open and inspect any package, or part thereof, for security purposes and to verify compliance with export and import laws and to confirm the product description and other information you supply, without prior notice and without liability to you. However we have no duty or responsibility to inspect packages for non-obvious damage or breakage, and we do not accept responsibility for the accuracy of product descriptions and other information provided by you.
  2. If we discover that the description of the contents of the package or other information you supply is not accurate, then, depending on the specific situation, we may request you to provide additional documentation about the contents and/or their value, or we may refuse to ship it (you will be notified), or we may correct the information.

26. Prohibited Items.

  1. DHL easySHOP will place on ‘hold’ all products that are restricted or deemed prohibited for export or import to the destination country. Additionally, any product deemed unsafe for international transportation will be prohibited for shipment and placed on hold. See sections 35and 36 below and our Prohibited items FAQ . After you have been notified of the ‘hold’ status, we will, at your request, arrange for the item to be either returned to the merchant, shipped to an alternative domestic address (as applicable), or disposed of. Applicable charges will apply. You will have 14 days to advise disposition of the product. If you have not responded to our notification within 14 days, the product may be destroyed.
  2. Products that cannot be legally sold or transported (such as illegal drugs) cannot be returned to the merchant or shipped to an alternative address. They are subject to seizure by law enforcement authorities, who may investigate further.
  3. It is not always a simple matter to determine whether a specific product is export-restricted. In such cases, DHL easySHOP may submit such items for review by the government agency responsible for export compliance.

27. No Mail Accepted.

  1. DHL easySHOP will only process packages and envelopes containing items you have purchased. We are not a mail forwarding agency, and we do not and cannot ship documents or other mail to you. Any mail or packages addressed to you that do not contain items of value will be destroyed.
  2. You may not use your DHL easySHOP address for any purpose other than receiving packages containing products you have ordered from merchants.
Storage at the DHL easySHOP export facility

28. Storage of Packages; Storage Charges After 14 days.

We will store packages for you, free of charge, for a period of 14 days from the date the shipment is updated on to your easySHOP account.
After the free storage period of 14 days, storage fees will be incurred as follows:
  1. Day 15 – day 30 is 3 per shipment per day.
  2. Day 31 – day 45 is 5 per shipment per day.
  3. After day 45, the shipment(s) will be destroyed automatically.
During this period, if we do not hear from the customer, or are given any shipping instructions, then shipment will be deemed abandoned, and we may dispose it in any manner permitted by law or liquidate it to cover our storage costs.
You will receive two reminders to release your shipment. The first reminder will be sent on the 10th day of storage. The second one will be sent on the 40th day of storage.

Should you determine that you no longer wish to ship items stored in your suite, for whatever reason, you are entitled to request their disposal. Where products can be returned to the merchant, DHL easySHOP will arrange this at your cost. Any correspondence required with the merchant must be conducted by you. If the products cannot be returned to the merchant, DHL easySHOP will arrangedisposal.

29. Unidentified Recipients.

Occasionally we receive packages where the appropriate recipient cannot be identified, e.g., the customer name and/or the suite address may be missing or mis-stated. If you have ordered a product and there is an unusual delay in receiving notification from DHL easySHOP that there is a package waiting for you, you should contact Customer Service and describe the product you are expecting so that we can inspect unidentified packages and see if yours is there.
  1. Additional handling fees in identifying the recipient may apply if your package was incorrectly or inadequately addressed.
  2. Any goods received at our export facility for which an owner cannot be determined (after we have made reasonable investigative efforts) will be held for 90 days. If they remain unclaimed after 90 days, DHL easySHOP will have the right to dispose of them in any manner permitted under applicable law.
International shipment and delivery

30. Shipment of Packages.

When you request packages to be shipped, and you have paid the total cost specified in your 'Shipment Release' form – including all duties, taxes, shipping, any fuel surcharge, any country-specific customs or import fees, and any applicable handling charges and storage costs (which may differ from the estimate given using the Shipping Cost Calculator - see section 10) - DHL easySHOP will arrange international shipment to any country listed in the pull-down menu on the DHL easySHOP website and deliver the packages to the your delivery address specify in your profile.

31. Appointment of Agent.

You appoint Darlington Postal Company, a company incorporated under the laws of Delaware, with an address at PO BOX 148, Darlington, MD 21034 (“Darlington Post”) to act as your agent to manage all export procedures, including, but not limited to, filing Electronic Export Information for shipments originating in the United States destined for your address in your home country. Darlington Post will perform these functions based on the information you provid.

32. Accurate Contents and Value Declaration. Payment of duty and tax

You appoint DHL easySHOP to manage all import and customs clearance procedures. DHL easySHOP will perform these functions based on the information you provide. An accurate description of the contents of your package, and its value, is necessary for compliance with export and import laws. You will be required to provide a copy of the merchant’s invoice or order confirmation establishing the price paid for your goods. You are solely responsible for the correctness and accuracy of all information you provide when using the services of DHL easySHOP.You agree to indemnify and hold DHL easySHOP and its suppliers (which for purposes of these terms and conditions shall include Darlington Post) harmless from any liability for any under-declaration of value or other misrepresentations you might make. You acknowledge that:
  1. Packages may be inspected at any time by export and import authorities. Packages with misleading product descriptions or under-declared valuations may be delayed by the relevant Customs authorities, who may dispute and correct the declaration – in which case, you might possibly have to pay additional duty, fines or penalties.
  2. Assuming you have provided accurate information for the customs declaration and Customs does not dispute the value, the amount of tax and duty actually charged by your country’s Customs authority may differ from the amount you paid us. Here’s why:
    1. Tax and duty are based on the “dutiable value” of the goods. We calculate the tax and duty as accurately as we can, after your package is inspected, weighed and measured, and ready for dispatch at our export facility. You pay us those calculated amounts of tax and duty, along with our shipping charge, when you release your shipment. Your DHL easySHOP invoice includes a breakdown of the shipping charge, tax, and duty.
    2. We arrange payment of the duty and tax to local Customs authorities on your behalf. The actual tax and duty paid sometimes turns out to be higher or lower than the amount we calculated, for a number of reasons. For example, the Customs authority in your country may assign your goods a different customs code from the one we used; or Customs may (for whatever reason) use a different formula to calculate the duty; or the calculation may be affected by a change in currency exchange rates between the time of our calculation and the time the tax and duty is paid to Customs authorities. In such situations, you will not receive a refund or be charged extra for the difference; this is due to the administrative time and costs that such arrangements would require.

33. Shipping Charges.

As noted in section 10, the international shipping and handling charges generated by our Shipping Cost Calculator are estimates only. The Shipping Cost Calculator's estimate may differ from the final shipping charges which can only be determined once we have received the package at your DHL easySHOP address.
  1. You are responsible for payment of all actual international shipping and handling charges, even if they differ from the original estimated cost.
  2. Volumetric weight may apply on bulky, lightweight packages. Volumetric weight is calculated by multiplying height by width and length in inches and dividing by 305 to produce a weight expressed in kilos. (See our Volumetric Weight FAQ for full explanation).
  3. Your final cost will include any applicable country-specific government-mandated clearance fees in addition to duty, tax, shipping, and fuel surcharges if applicable.

34. Delivery.

  1. DHL easySHOP will make every reasonable effort to deliver the shipment to you according to our regular schedules, but these are not guaranteed and do not form part of the agreement between us. DHL easySHOP is not liable for any damage or loss caused by delays.
  2. Shipments can be delivered directly to most addresses (except post office boxes). However, in certain remote areas, you may be need to pick up your package from the closest DHL service point.

35. Compliance with Law: No Illegal Materials or Prohibited Goods.

You agree to comply with all applicable laws and regulations in effect in the country from which the goods are shipped, and in the country in which the goods are received. You will not use or attempt to use DHL easySHOP to receive or send illegal, hazardous or dangerous materials, prohibited goods, or controlled substances. Goods are unacceptable for shipment if: they are in DHL easySHOP's list of Prohibited Items;
  1. the goods are classified as hazardous material, dangerous goods, or articles prohibited or restricted by IATA (International Air Transport Association), ICAO (International Civil Aviation Organisation), export control laws and regulations, import or customs regulations, or any of the laws or regulations of any applicable government department or other relevant organization; or
  2. we decide that we cannot transport an item safely or legally (such items include but are not limited to: animals, currency, bearer-form negotiable instruments, precious metals and stones, firearms, parts thereof and ammunition, pornography and illegal narcotics/drugs).

36. You acknowledge and agree that:

  1. You will comply with all applicable export and import laws and regulations;
  2. DHL easySHOP will at all times comply with all applicable export and import laws, and we will refuse to ship any package which we know or have reason to suspect is in violation of such laws;
  3. We will refuse to ship any item that requires an export or import license;
  4. You will not use or attempt to use DHL easySHOP to receive or send:
    1. any items specially that are designed, adapted or configured for a military modified, application; or
    2. Any dual use items that are subject to export license requirements; or
    3. any products that are intended to be used in chemical biological weapons, missile technology or nuclear proliferation.
  5. For items being exported from the US, you expressly agree not to divert, reship or forward any part of a shipment:
    1. to any country which the US Department of the Treasury, Office of Foreign Assets Control (OFAC) has designated as supporting international terrorism (currently Cuba, Iran, North Korea, Sudan, and Syria), or
    2. to any individual or entity named in: the OFAC list of Specially Designated Nationals and Blocked Persons; or any of the lists maintained by the US Department of Commerce Bureau of Industry and Security - the Denied Persons List, the Entity List, or the Unverified List; or any of the lists maintained by the US Department of State - the Debarred Parties List or the Proliferators List.
  6. You will be liable and agree to indemnify DHL easySHOP and its suppliers for any costs, penalties or fines which may be incurred if any shipment is found to violate any of these terms and conditions and for any legal costs that DHL easySHOP incurs in connection with such violations. DHL easySHOP will have the right to terminate your account and your use of DHL easySHOP services if you violate any of the above agreements and acknowledgments.

37. Limited Liability for Lost or Damaged International Shipments.

Every package shipped internationally by or for DHL easySHOP or processed at DHL easySHOP export facility is transported on a limited liability basis. DHL’s liability in respect of loss or damage to any one Shipment transported by air (including ancillary road transport or stops en route) is limited by the Montreal Convention or the Warsaw Convention as applicable, or in the absence of such Convention, to the lower of (i) the current market or declared value, or (ii) 22 Special Drawing Rights per kilogram (approximately 30.00 per kilogram).

38. DHL easySHOP Shipment Value Protection.

If you wish to obtain coverage of shipments which have actual values greater than the liability limits listed in section 37 above) calculated on the value of the goods plus shipping cost, you can add Shipment Value Protection covering the price paid for your goods plus the costs of transportation in respect of loss of or physical damage to the shipment. You need to select the ‘Shipment Value Protection' when you receive the suite arrival notice from us. The applicable charge will be detailed on your invoice. Further details are available in Shipment Value Protection FAQ. If you do not select ‘Shipment Value Protection' for transportation, you assume all risks of loss or damage over the amount of DHL easySHOP liability as stated above in section 37. What is Not Covered. Subject to limitations of liability, we cover loss or damage during international shipment. It does not cover any of the following:
  1. indirect loss or damage,
  2. loss or damage caused by delays, or
  3. loss or damage to the package sent by the merchant to our export facility.
  4. damage to used or second-hand goods.
Refunds, returns, claims

39. Lost or Damaged International Shipments.

In the case of loss or damage to all or part of a shipment, DHL easySHOP will refund the shipping charges for the affected package (and the price of the goods if the shipment was covered by Shipment Value Protection – see section 38) by the same method as you used in paying for our services where possible. See section 17, 37& 38

40. Duty and Taxes.

If by chance duty and taxes have not been submitted to the relevant authorities at the time of loss or damage, DHL easySHOP will refund duty and taxes by the same method as you used in paying for our services where possible. Where this is not possible we would issue a credit to your account that will be applied to your next shipment. If duty and tax have been paid at the time of loss or damage, we will attempt to obtain a refund for you, although this is usually not possible.

41. Making Claims.

Any claims for loss or damage (sections 39 and 40 above) must be made to DHL easySHOP within 30 days from date of acceptance of your package in your DHL easySHOP Suite, failing which we will have no liability whatsoever. Claims must be made in writing, accompanied by scanned or faxed copies of the consignment note/air waybill and all supporting documents, photographs of damaged items, and relevant invoices and/or receipts for that item. See our FAQ ‘How do I make a claim?

42. Product Returns or Exchanges.

If after delivery to you, you wish to return an item to the merchant from which you purchased it, you will need to make direct arrangements with the merchant as soon as possible for any return, refund, or exchange of items in accordance with the merchant's terms and policies. Many merchants require you to obtain advance authorization for product returns and may give you a return authorization number. The original customs duty and tax cannot be recouped when returning an international shipment back to the merchant.

43. Modification of DHL easySHOP Services.

We may modify or terminate our services at any time upon reasonable notice, either temporarily or permanently, without incurring any liability to you except for completing the processing of products ordered prior to the date of termination

44. Termination.

You may terminate this agreement and your use of your DHL easySHOP account at any time. As noted elsewhere in these terms and conditions, we may suspend or terminate your account if you fail to comply with these terms and conditions, and in the event of such suspension or termination we will incur no liability to you.

45. Circumstances Beyond Our Control.

DHL easySHOP is not liable for any loss or damage arising out of circumstances beyond our control. These include but are not limited to: natural disasters or acts of God, for example fire, earthquake, hurricane, tornado, storm, flood, fog; plane crash or embargo; war, riot, civil commotion or industrial action; epidemics or pandemics; power cuts, communications or other utility disruptions; governmental action or inaction; any defect or characteristic related to the nature of a shipment, even if known to DHL easySHOP; and damage to, or erasure of, electronic or photographic images, data or recordings due to electrical or magnetic interference

46. Indemnification.

You agree to indemnify, defend and hold DHL easySHOP and its shareholders, officers, directors, affiliated companies, employees and agents harmless from all claims, losses, damages, liabilities and costs (including reasonable attorneys fees) incurred by DHL easySHOP which result from your use of the DHL easySHOP website and DHL easySHOP services, including but not limited to your negligent act or omission, any misrepresentations you make in connection with obtaining DHL easySHOP services, any mis-declaration of contents or value or packages for export purposes, and/or your failure to comply with these terms and conditions.

47. Entire Agreement.

These terms and conditions (or as they may be modified from time to time) constitute the entire agreement between us for the use of the DHL easySHOP website, your use of your account, and the provision of DHL easySHOP services. Any other written or oral statements are superseded and of no effect.

48.Partial Invalidity.

If any provision of this agreement is judged by a court or body having jurisdiction as illegal, invalid or unenforceable, such provision will be deemed deleted without affecting any other provision.


If either you or DHL easySHOP fail to enforce any provision of these terms and conditions, or fail to exercise any right at any time, such failure will not be deemed a waiver thereof.

50. Headings.

Section headings are for convenient reference and do not form part of this agreement.

51. Governing Law.

Any dispute arising under or in any way connected with these terms and conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of the country of origin of the Shipment and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law.
These Terms and Conditions are Copyright © 2006-2023 DHL easySHOP All Rights Reserved.
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