If the package doesn't include an invoice or packing slip showing the amount paid for the item, we notify you of an estimated value and will request you to send us a copy of your online order confirmation from the merchant. It is your responsibility to ensure that the value of the item is accurately stated for customs purposes.
If you would like to correct the value of your delivery, please email us a copy of the order confirmation from the Merchant, and we will be happy do so. (Please click on the 'Send us an Email' link on the Customer Service page).
For detailed information, see FAQ How is customs duty calculated?.
Please note that we are unable to change any values after you have authorised us to send the shipment.
Important: You have the responsibility to ensure that the value of the item is accurately stated for customs purposes. If the value is not correct, the item may be held by customs and you may be liable for additional costs and/or customs fines or penalties.
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