DHL EasyShop may refuse to receive any package that shows obvious external signs of damage or missing contents. If that happens, the package will be rejected and returned to the sender, and we will notify you.
DHL EasyShop doesn't have the responsibility to inspect the contents of every package for determining the condition of the goods when they are received at your DHL EasyShop suite.
If during inspection and handling, we notice any signal of damage in your packages, we will notify you via email about the damage conditions. You should then contact the Merchant directly to arrange an exchange/refund and let us know what you wish to do through the Customer Service page.
If you see a 'Damaged' icon against your delivery, you will not be able to have it shipped unless you specifically authorise us to do so (ensuring that you don't choose to receive damaged goods inadvertently). If do decide to ship a damaged product, please contact DHL EasyShop Customer Service to arrange for the shipment.
Return fees may apply for returning a Damaged item from our export hub to the merchant, unless a prepaid return label is provided or collection by the merchant.
You will need to communicate directly with the merchant about return shipping charges and refunds.
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