ParcelSnap is a free service that is instantly applied to your package when it arrives to our warehouse. Our staff will take photographs of:
ParcelSnap allows you to ensure your shipment is exactly as you ordered it before it arrives to your home.
With ParcelSnap, you have more control over your packages. You can view your package and its contents every step of the way at our warehouse and enjoy the following benefits:
Without your involvement, ParcelSnap is applied to all packages that arrive to our U.K. and German transport hubs.
Sign in to your DHL EasyShop account to view ParcelSnap photos. You can view them at shipment release and in your shipment history.
Only you and members of our customer service team can access the images.
As always, you will receive an email when your shipment arrives to our warehouse. This also serves as the ParcelSnap notification. You can access your ParcelSnap images in this email.
You will have access to your ParcelSnap images at the same time you receive the notification that your shipment has arrived to our warehouse. Access to the images are in the same email.
We will connect you with a DHL EasyShop customer service representative to set up a return request for your item. We cannot offer assistance with exchanges at this time.
Without your involvement, a member from the DHL EasyShop staff will apply our Package Repacking service. ParcelSnap images will show you the damages of the shipment and how our staff repacked it for you.
At the moment, ParcelSnap is only available for packages arriving to our U.K. and German warehouses.
Sign in to your DHL EasyShop account and locate Account Settings in the lower left corner of your dashboard. Select "Do not apply ParcelSnap to my shipments" and then click "Save changes."
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