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  • About DHL EasyShop

    About DHL EasyShop

    • How DHL EasyShop works
    • Why use DHL EasyShop
    • Register for free
    • Import duty basics
    • FAQs
  • Services

    Services

    • Consolidate shipments
    • Shipment Insurance
    • Track your shipment
  • Stay Connected!

    Stay Connected!

    • Follow us on Instagram
    • Follow us on YouTube
    • Instagram
    • YouTube
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My shipment has not arrived and I think that it is lost. What should I do?

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Firstly, check the status of your order online by choosing Shipment history in your account and click on the tracking link for the shipment that you are tracking.

Please contact EasyShop's customer service team to investigate any delays on your behalf and we will quickly examine this further for you.

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Shipment Insurance

  • What is Shipment Insurance?
  • How do I select Shipment Insurance and how much does it cost?
  • My shipment has not arrived and I think that it is lost. What should I do?
  • My shipment has arrived damaged. What should I do?
  • Does Shipment Insurance cover the late delivery of my shipment?
  • How do I make a claim?
  • Why do I need to keep the packaging?
  • How do I arrange the return of my damaged goods?
  • What is the maximum value of shipments that the Shipment Insurance product will cover?
  • My electronic / digital device doesn't work, but it doesn't show any visible signs of damage. What should I do?

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