What items are prohibited and can't be delivered through DHL EasyShop?

DHL Easyshop cannot deliver certain items for legal or safety reasons. Be sure to check the following information before you order a product! If you have any questions please contact us through LiveChat

Legal restrictions

Some products are prohibited due to exporting country, importing country or transportation regulations. In addition, items ultimately destined for Cuba, Iran, North Korea, Sudan, and Syria and any other country subject to US or international embargoes are prohibited. Also, shipments destined to certain prohibited persons and entities are also excluded from the DHL EasyShop service.

Safety restrictions

Products that cannot be safely shipped include flammable products or dangerous items, e.g., products that are toxic or that may catch fire or explode during shipment. This category includes some everyday products such as aerosols, perfumes and some cosmetics

What happens to prohibited items?

If you do order any item that cannot be legally or safely shipped, we will make every effort to advise you that we have received them and that we will not be able to ship them.
It is then your responsibility to:

  • arrange a return to the merchant, or
  • advise us to dispose of the product.

If you order products that cannot be legally sold (such as marijuana or other illegal drugs), we are not able to return those items to the merchant or ship them to an alternative address. They are subject to seizure by law enforcement authorities.

CLICK ON THESE LINKS FOR THE DETAILED LISTS OF ITEMS THAT CANNOT BE DELIVERED

In these links, we have provided for your guidance detailed lists of products that cannot be shipped. We have tried to make the lists as complete as possible, but they are not necessarily exhaustive. There may be other items not specifically named which fall into one of the following categories.

UPDATE Samsung Note 7. We are not allowed to transport any Samsung Note 7.

NEW REGULATION Lithium Batteries and Electronic Products that require them

    IMPORTANT! As you may know, there is a risk of certain lithium batteries catching fire. New regulations of the International Air Transport Association (IATA) in effect as of 1st April 2016 restrict the shipment of certain specific types of lithium batteries, which are considered "dangerous goods". Although not all lithium batteries are affected by these regulations, be sure to check your product specifications carefully against the restrictions below.

    1st April 2016 - IATA RESTRICTIONS UPDATE:

  • LOOSE LITHIUM-ION BATTERIES
    • I.E. - Power banks, Battery packs, cell phone batteries, laptop batteries.
    • All external battery packs and power banks are NOT regulated to be shipped (those are prohibited).
  • LITHIUM-ION BATTERIES WITH EQUIPMENT
    • Laptop with battery outside of laptop CAN ship, as long as battery is under 100 Wh and packaged with equipment (same box, inside of another box).
    • Camera & camera battery CAN ship.
      • Per NEW regulations only 1 battery per shipment with equipment.
      • Must be sent in box, no longer shipped inside of padded pouch or poly bag.
  • LITHIUM-ION INSIDE EQUIPMENT
    • Regulations have not changed = iPhone, iPad, Kindle, Nook, etc…
  • LITHIUM-METAL IN EQUIPMENT
    • All instances are prohibited
  • LITHIUM-METAL WITH EQUIPMENT
    • All instances are prohibited
  • LOOSE LITHIUM-METAL
    • All instances are prohibited

    • 1st January 2014 - IATA RESTRICTIONS UPDATE:
    ("Wh" means Watts per hour)

  • LITHIUM ION BATTERIES with
    • over 2.7 Wh and less than 100 Wh per battery and more than two batteries per box, OR
    • over 2.7 Wh and less than 100 Wh per battery and more than 8 cells per package.
  • LITHIUM METAL BATTERIES with
    • over 0.3g lithium and less than 1g lithium per battery and more than two batteries per box, OR
    • over 0.3g lithium and less than 1g lithium per battery and no more than 8 cells per box.

OTHERS RESTRICTIONS AND LIMITATIONS are:

  • We will not ship any lithium batteries (ion or metal type) which are confirmed or suspected to be defective or damaged.
  • We will screen the batteries in all electronic items at our export facility and will not be able to ship any items to you that fall into the above categories. That may mean that the product has to be returned to the merchant.
  • More information is contained on these restrictions at http://www.iata.org/whatwedo/cargo/dgr/Pages/lithium-batteries.aspx

Cash, money and related items

  • Cash (banknotes and coins)
  • Travelers cheques
  • Any monetary instrument in bearer form
  • Counterfeit or imitation money
  • Credit cards and credit card readers

Cigarettes & related products

  • Cigarettes
  • Cigars
  • Tobacco
  • Tobacco products including chewing tobacco
  • E-Cigarettes or Vapes are not acceptable to certain countries. Contact us before ordering

Drugs

  • Controlled chemicals, including substances which are precursors or chemicals for manufacture of dangerous drugs or psychotropic substances
  • Narcotic drugs
  • Unlicensed drugs including synthetic cannabis (often packaged as "herbal incense", "herbal potpourri" or similar descriptions)
  • Infectious substances

Electronics

  • Many electronic products require lithium batteries. New regulations as of 1st January 2014 restrict the shipment of certain types of lithium batteries. Please carefully check Lithium Batteries and Electronic Products that require them before you purchase any lithium batteries or electronic items that include lithium batteries.
  • Certain radio transmitters and cordless phones not approved for use in your country

Sharp objects

  • Axes
  • Darts
  • Bows and arrows
  • Bayonets
  • Knife

Firearms and Weapons

  • Guns, including
    • Revolvers
    • Rifles
    • Pistols and other firearms (or parts thereof)
    • Starter pistols
    • Rifle scopes
  • Ammunition and associated products; bullets
  • Offensive weapons, including
    • Mace
    • Pepper spray
    • Stun guns
    • Tasers
    • Martial arts weapons
    • Hand grenades
    • Flick knives
    • Throwing knives
    • Brass knuckles, “knuckle dusters”
  • Imitation weapons, including
    • Toy guns
    • Toy pistols
    • Toy grenades

Gambling Items

  • Gambling equipment and apparatus
  • Poker chips
  • Lottery tickets and other similar prize tickets

Miscellaneous

  • Products / beverages containing alcohol
  • Counterfeit or “pirated” goods; items that infringe intellectual property rights (trademarks, copyrights or patents)
  • Documents and personal mail
  • Religious books
  • Ashes; human remains.
  • Animal Products/Fur
  • Any goods deemed to be offensive to the Muslim culture
  • Many electronic products require lithium batteries. New regulations as of 1st January 2014 restrict the shipment of certain types of lithium batteries. Please carefully check Lithium Batteries and Electronic Products that require them before you purchase any lithium batteries or electronic items that include lithium batteries.
  • Dead / Live Insects Completely Prohibited

Perishable products

  • Frozen items, items requiring refrigeration
  • Fresh flowers
  • Living plants, trees, bushes
  • Seeds
  • Perishable foods (e.g., cheese, milk, yoghurt, eggs, meat, fish, seafood)
  • Live bait

Precious metals & stones

  • Bullion, gold and other precious metals
  • Loose precious stones
  • Gold, silver and platinum jewelry
  • Antiques
  • Rare coins

Explosive, Toxic and Dangerous Products

The following list only describes general categories of these types of products. It is not exhaustive. Each item has to be determined on a case-by-case basis, depending on the specific ingredients.

  • Irradiating apparatus and radioactive materials
  • Explosives including gunpowder and dynamite
  • Firecrackers and fireworks
  • Fire extinguishers
  • Asbestos
  • Cigarette lighters, gas lighters
  • Poisons
  • Magnets
  • Hair regrowth products, e.g., Rogaine
  • Goods that are potentially flammable, including
    • Perfumes and Colognes
    • Eau de toilette
    • Fragrance spray
    • Makeup remover
    • Aftershave lotion
    • Nail polish
    • Nail polish remover
    • Some hair care products
    • Aerosols; any product in an aerosol can
    • Compressed gas or gas cylinders
    • Fuels
    • Gasoline (petrol)
    • Gas torches
    • Engine oil
    • Motor oil
    • Essential oil
    • Lighters with fuel; lighter fluid
    • Turpentine
    • Paint thinner
    • Household cleaners
    • Paint and paint guns
    • Varnishes
    • Stains
    • Solvents
    • Glue and adhesives
    • Paintball tanks, guns and grenades
    • Printer toner cartridges
  • Laboratory chemicals
  • Chimney cleaner
  • Drain cleaner
  • Oven cleaner
  • Bleach
  • Pesticides and fungicides
  • Chlorofluorocarbons (CFCs)
  • Antifreeze
  • Automotive products, including
    • Brake fluid
    • Coolants
    • Degreasers
    • Hydraulic fluid
    • Power steering fluid
    • Transmission fluid
    • Vehicle cleaning solutions
    • Performance additives
  • Lithium batteries: New regulations as of 1st January 2014 restrict the shipment of certain types of lithium batteries. Please carefully check Lithium Batteries and Electronic Products that require them before you purchase any lithium batteries or electronic items that include lithium batteries.
    Unless they comply with the following packaging requirements:
    • Packages containing lithium batteries, or lithium batteries contained in, or packed with, equipment that are properly packaged
    • Packing each battery or each battery-powered device when practicable, in fully enclosed inner packaging made of non-conductive material (such as a plastic bag)
    • Separating or packing batteries in a manner to prevent contact with other batteries, devices or conductive materials (e.g., metal) in the packaging
    • Ensuring exposed terminals or connectors are protected with non-conductive caps, non-conductive tape, or by other appropriate means
    • Batteries should be securely cushioned and packed to prevent shifting which could loosen terminal caps or reorient the terminals to produce short circuits

Pornographic & Obscene Materials

  • Sex toys, clothing, & equipment
  • Pornographic material
  • Erotic publications / videos / movies
  • Erotic lubricants

Weapons & Warfare (Export Specifically Prohibited)

We are required to submit any items in this category for review by the government agency responsible for export compliance. Depending on their decision, the product may be

  • seized by the agency for further investigation, or
  • shipped to you if the agency decides it is legal to export it, or
  • we will notify you that it needs to be returned to the merchant, shipped to another domestic address, or disposed of.
  • Munitions of war
  • Any products or intended for use or which could be used in chemical or biological weapons, missile technology, or nuclear proliferation
  • Any items specially designed, modified, adapted or configured for military use and any "dual use" items (those with both commercial and military/police uses) including but not limited to
    • Projection telescopes specially designed for use with Super High Power Laser ("SHPL") systems
    • Handcuffs, leg cuffs, ankle cuffs, police-type batons
    • Polygraph (lie-detector) equipment
    • Military helmets
    • Night vision equipment (e.g., goggles, binoculars)
    • Bulletproof clothing; flak jackets
    • Nuclear material
    • Surveillance and eavesdropping equipment (including hidden cameras, infrared and thermal imaging cameras)
    • Lasers, radar, sonar systems
    • Telecommunications equipment designed to operate underwater, or at extremely high or low temperatures, or to withstand radiation
    • Spraying or fogging systems
    • Software used for active flight control purposes, or designed or modified to use "cryptography" employing digital techniques performing any cryptographic function other than authentication or digital signature; military encryption software; software employing a key length greater than 64 bits for the symetric algorithm
    • Aircraft and aircraft parts
    • Drones
  • Any other goods subject to government export restrictions or requiring an export license
  • Items destined for Cuba, Iran, North Korea, Sudan, and Syria and any other country subject to US or international embargoes
  • Items addressed to US or international lists of prohibited persons and entities

For more information

On US export restrictions

Please see www.access.gpo.gov/bis/ear/ear_data.html and http://www.bis.doc.gov/exportlicensingqanda.htm.

On products subject to UK and EU export restrictions

You can register to use the "Goods checker" web-based search tool published by the UK Department for Business Innovation and Skills, https://www.ecochecker.trade.gov.uk/spirefox5live/fox/spire/OGEL_GOODS_CHECKER_LANDING_PAGE/new.

Import Restrictions

The above list consists of products that cannot be shipped to any country. In addition, some countries have specific import restrictions which are not included. For information on import prohibitions and restrictions, please check with the Border Control authority for your country.