Wonder how the customs taxes and duties work? Without getting into all the terminologies and legal complexities of customs regulations, we'll summarise the essentials for you
All imported goods and their values must, by law, be declared to the importing country's customs authority. If an item is wrongly described or an inaccurate value is stated, customs authorities may impose penalties and, in serious cases, there might even be criminal proceedings.
As the "Importer", you are responsible for complying with customs laws and regulations. DHLEasyShop simplifies the process for you. We complete the customs forms with the appropriate product classification and value – based on the information you provide.
Most times, the information is available from the merchant's invoice or packing slip accompanying the package. If the merchant doesn't include paperwork describing the product and the price you paid, DHL EasyShop will request you to e-mail us a copy of the merchant's order confirmation. See FAQ How is customs duty calculated?.
We offer a Duty Delivered Paid service. So once we have the relevant information and you have paid the cost of shipping (including duty and tax) we'll pass your payments for all the taxes and duties to the relevant customs authorities.
Oh, and don't forget, some countries have a duty free concession where goods below a certain value can be imported without duty and/or tax. See FAQ What is the duty free limit for imports?.
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