Why can't I register with Facebook?

In order to register with Facebook you need to allow us to access your email. We need your email to send you important notifications, such as when your shipment is available in our warehouse.

In order to enable registration with email, please observe the following instructions and repeat registration process afterwards.

Alternatively, if you don't want to share your Facebook email with us, you can still register without Facebook (click here).

  • 1. Go to your Facebook account settings

    Connect to your Facebook account and visit your personal settings.

  • 2. Click on Apps

    Once there, click on Apps.

  • 3. Select DHL EasyShop and click on Remove

    Select DHL EasyShop app and click on Remove.

  • 4. Remove the DHL EasyShop app and register again

    Remove the DHL EasyShop app and register again.

  • 5. Activate the checkbox next to Email address

    When you register again, please make sure to share your Email address with DHL EasyShop, as highlighted in red in the screen capture.

    You're set! Now, you can sign in to DHL EasyShop with Facebook.