• Important Notice

    Dear Valued Customers,

    It is with deep regret that we must inform you of the permanent suspension of our DHL easySHOP service effective 26th June 2024. This difficult decision has been made after careful consideration and extensive deliberation within our organization.

    The primary reason for the suspension of this service is due to unforeseen changes in market conditions, and the strategic realignment of our business priorities. We understand that this news may come as a disappointment to many of you who have relied on DHL easySHOP for their international shopping needs, and we sincerely apologize for any inconvenience this may cause.


    During this transition period, we kindly request that you promptly finalize and release any shipments in our warehouses,and avoid sending new shipments to your DHL easySHOP address box in the US and the UK during the next 30 days. Any new shipments received after 26th June 2024 will be abandoned. Our dedicated team members stand ready to assist you with this process and ensure a smooth transition.

    We understand the value that our easySHOP service has brought to your business/personal endeavors, and we are committed to exploring alternative solutions that may better serve your needs in the future.

    Please do not hesitate to reach out to our customer support team if you have any questions or concerns during this time.

    Please note that from the 26th of May, the below terms and conditions will no longer be applicable.

    Once again, we express our deepest regrets for the suspension of this service and appreciate your understanding and continued support.

  • What items are prohibited and can't be delivered through DHL easySHOP?

    DHL easySHOP cannot deliver certain items for legal or safety reasons. Be sure to check the following information before you order a product! If you have any questions please contact us through LiveChat

    Legal restrictions

    Some products are prohibited due to exporting country, importing country or transportation regulations. In addition, items ultimately destined for Cuba, Iran, North Korea, Sudan, and Syria and any other country subject to US or international embargoes are prohibited. Also, shipments destined to certain prohibited persons and entities are also excluded from the DHL easySHOP service.

    Safety restrictions

    Products that cannot be safely shipped include flammable products or dangerous items, e.g., products that are toxic or that may catch fire or explode during shipment. This category includes some everyday products such as aerosols, perfumes and some cosmetics

    What happens to prohibited items?

    If you do order any item that cannot be legally or safely shipped, we will make every effort to advise you that we have received them and that we will not be able to ship them.
    It is then your responsibility to:

    • arrange a return to the merchant, or
    • advise us to dispose of the product.

    If you order products that cannot be legally sold (such as marijuana or other illegal drugs), we are not able to return those items to the merchant or ship them to an alternative address. They are subject to seizure by law enforcement authorities.

    CLICK ON THESE LINKS FOR THE DETAILED LISTS OF ITEMS THAT CANNOT BE DELIVERED

    In these links, we have provided for your guidance detailed lists of products that cannot be shipped. We have tried to make the lists as complete as possible, but they are not necessarily exhaustive. There may be other items not specifically named which fall into one of the following categories.

    UPDATE Samsung Note 7. We are not allowed to transport any Samsung Note 7.

    NEW REGULATION
    Lithium Batteries and Electronic Products that require them

      IMPORTANT! As you may know, there is a risk of certain lithium batteries catching fire. New regulations of the International Air Transport Association (IATA) in effect as of 1st April 2016 restrict the shipment of certain specific types of lithium batteries, which are considered "dangerous goods". Although not all lithium batteries are affected by these regulations, be sure to check your product specifications carefully against the restrictions below.

      1st April 2016 - IATA RESTRICTIONS UPDATE:

    • LOOSE LITHIUM-ION BATTERIES
      • I.E. - Power banks, Battery packs, cell phone batteries, laptop batteries.
      • All external battery packs and power banks are NOT regulated to be shipped (those are prohibited).
    • LITHIUM-ION BATTERIES WITH EQUIPMENT
      • Laptop with battery outside of laptop CAN ship, as long as battery is under 100 Wh and packaged with equipment (same box, inside of another box).
      • Camera & camera battery CAN ship.
        • Per NEW regulations only 1 battery per shipment
          with equipment
          .
        • Must be sent in box, no longer shipped inside of padded pouch or poly bag.
    • LITHIUM-ION INSIDE EQUIPMENT
      • Regulations have not changed = iPhone, iPad, Kindle, Nook, etc…
    • LITHIUM-METAL IN EQUIPMENT
      • All instances are prohibited
    • LITHIUM-METAL WITH EQUIPMENT
      • All instances are prohibited
    • LOOSE LITHIUM-METAL
      • All instances are prohibited
    • 1st January 2014 - IATA RESTRICTIONS UPDATE:

      ("Wh" means Watts per hour)

    • LITHIUM ION BATTERIES
      with
      • over 2.7 Wh and less than 100 Wh per battery and more than two batteries per box, OR
      • over 2.7 Wh and less than 100 Wh per battery and more than 8 cells per package.
    • LITHIUM METAL BATTERIES
      with
      • over 0.3g lithium and less than 1g lithium per battery and more than two batteries per box, OR
      • over 0.3g lithium and less than 1g lithium per battery and no more than 8 cells per box.

    OTHERS RESTRICTIONS AND LIMITATIONS
    are:

    • We will not ship any lithium batteries (ion or metal type) which are confirmed or suspected to be defective or damaged.
    • We will screen the batteries in all electronic items at our export facility and will not be able to ship any items to you that fall into the above categories. That may mean that the product has to be returned to the merchant.
    • More information is contained on these restrictions at http://www.iata.org/whatwedo/cargo/dgr/Pages/lithium-batteries.aspx
    Cash, money and related items
    • Cash (banknotes and coins)
    • Travelers cheques
    • Any monetary instrument in bearer form
    • Counterfeit or imitation money
    • Credit cards and credit card readers
    Cigarettes & related products
    • Cigarettes
    • Cigars
    • Tobacco
    • Tobacco products including chewing tobacco
    • E-Cigarettes or Vapes are not acceptable to certain countries. Contact us before ordering
    Drugs
    • Controlled chemicals, including substances which are precursors or chemicals for manufacture of dangerous drugs or psychotropic substances
    • Narcotic drugs
    • Unlicensed drugs including synthetic cannabis (often packaged as "herbal incense", "herbal potpourri" or similar descriptions)
    • Infectious substances
    Electronics
    • Many electronic products require lithium batteries. New regulations as of 1st January 2014 restrict the shipment of certain types of lithium batteries. Please carefully check Lithium Batteries and Electronic Products that require them before you purchase any lithium batteries or electronic items that include lithium batteries.
    • Certain radio transmitters and cordless phones not approved for use in your country
    Sharp objects
    • Axes
    • Darts
    • Bows and arrows
    • Bayonets
    • Knife
    Firearms and Weapons
    • Guns, including
      • Revolvers
      • Rifles
      • Pistols and other firearms (or parts thereof)
      • Starter pistols
      • Rifle scopes
    • Ammunition and associated products; bullets
    • Offensive weapons, including
      • Mace
      • Pepper spray
      • Stun guns
      • Tasers
      • Martial arts weapons
      • Hand grenades
      • Flick knives
      • Throwing knives
      • Brass knuckles, “knuckle dusters”
    • Imitation weapons, including
      • Toy guns
      • Toy pistols
      • Toy grenades
    Gambling Items
    • Gambling equipment and apparatus
    • Poker chips
    • Lottery tickets and other similar prize tickets
    Miscellaneous
    • Products / beverages containing alcohol
    • Counterfeit or “pirated” goods; items that infringe intellectual property rights (trademarks, copyrights or patents)
    • Documents and personal mail
    • Religious books
    • Ashes; human remains.
    • Animal Products/Fur
    • Any goods deemed to be offensive to the Muslim culture
    • Many electronic products require lithium batteries. New regulations as of 1st January 2014 restrict the shipment of certain types of lithium batteries. Please carefully check Lithium Batteries and Electronic Products that require them before you purchase any lithium batteries or electronic items that include lithium batteries.
    • Dead / Live Insects Completely Prohibited
    Perishable products
    • Frozen items, items requiring refrigeration
    • Fresh flowers
    • Living plants, trees, bushes
    • Seeds
    • Perishable foods (e.g., cheese, milk, yoghurt, eggs, meat, fish, seafood)
    • Live bait
    Precious metals & stones
    • Bullion, gold and other precious metals
    • Loose precious stones
    • Gold, silver and platinum jewelry
    • Antiques
    • Rare coins
    Explosive, Toxic and Dangerous Products

    The following list only describes general categories of these types of products. It is not exhaustive. Each item has to be determined on a case-by-case basis, depending on the specific ingredients.

    • Irradiating apparatus and radioactive materials
    • Explosives including gunpowder and dynamite
    • Firecrackers and fireworks
    • Fire extinguishers
    • Asbestos
    • Cigarette lighters, gas lighters
    • Poisons
    • Magnets
    • Hair regrowth products, e.g., Rogaine
    • Goods that are potentially flammable, including
      • Perfumes and Colognes
      • Eau de toilette
      • Fragrance spray
      • Makeup remover
      • Aftershave lotion
      • Nail polish
      • Nail polish remover
      • Some hair care products
      • Aerosols; any product in an aerosol can
      • Compressed gas or gas cylinders
      • Fuels
      • Gasoline (petrol)
      • Gas torches
      • Engine oil
      • Motor oil
      • Essential oil
      • Lighters with fuel; lighter fluid
      • Turpentine
      • Paint thinner
      • Household cleaners
      • Paint and paint guns
      • Varnishes
      • Stains
      • Solvents
      • Glue and adhesives
      • Paintball tanks, guns and grenades
      • Printer toner cartridges
    • Laboratory chemicals
    • Chimney cleaner
    • Drain cleaner
    • Oven cleaner
    • Bleach
    • Pesticides and fungicides
    • Chlorofluorocarbons (CFCs)
    • Antifreeze
    • Automotive products, including
      • Brake fluid
      • Coolants
      • Degreasers
      • Hydraulic fluid
      • Power steering fluid
      • Transmission fluid
      • Vehicle cleaning solutions
      • Performance additives
    • Lithium batteries: New regulations as of 1st January 2014 restrict the shipment of certain types of lithium batteries. Please carefully check Lithium Batteries and Electronic Products that require them before you purchase any lithium batteries or electronic items that include lithium batteries.
      Unless they comply with the following packaging requirements:
      • Packages containing lithium batteries, or lithium batteries contained in, or packed with, equipment that are properly packaged
      • Packing each battery or each battery-powered device when practicable, in fully enclosed inner packaging made of non-conductive material (such as a plastic bag)
      • Separating or packing batteries in a manner to prevent contact with other batteries, devices or conductive materials (e.g., metal) in the packaging
      • Ensuring exposed terminals or connectors are protected with non-conductive caps, non-conductive tape, or by other appropriate means
      • Batteries should be securely cushioned and packed to prevent shifting which could loosen terminal caps or reorient the terminals to produce short circuits
    Pornographic & Obscene Materials
    • Sex toys, clothing, & equipment
    • Pornographic material
    • Erotic publications / videos / movies
    • Erotic lubricants
    Weapons & Warfare (Export Specifically Prohibited)

    We are required to submit any items in this category for review by the government agency responsible for export compliance. Depending on their decision, the product may be

    • seized by the agency for further investigation, or
    • shipped to you if the agency decides it is legal to export it, or
    • we will notify you that it needs to be returned to the merchant, shipped to another domestic address, or disposed of.
    • Munitions of war
    • Any products or intended for use or which could be used in chemical or biological weapons, missile technology, or nuclear proliferation
    • Any items specially designed, modified, adapted or configured for military use and any "dual use" items (those with both commercial and military/police uses) including but not limited to
      • Projection telescopes specially designed for use with Super High Power Laser ("SHPL") systems
      • Handcuffs, leg cuffs, ankle cuffs, police-type batons
      • Polygraph (lie-detector) equipment
      • Military helmets
      • Night vision equipment (e.g., goggles, binoculars)
      • Bulletproof clothing; flak jackets
      • Nuclear material
      • Surveillance and eavesdropping equipment (including hidden cameras, infrared and thermal imaging cameras)
      • Lasers, radar, sonar systems
      • Telecommunications equipment designed to operate underwater, or at extremely high or low temperatures, or to withstand radiation
      • Spraying or fogging systems
      • Software used for active flight control purposes, or designed or modified to use "cryptography" employing digital techniques performing any cryptographic function other than authentication or digital signature; military encryption software; software employing a key length greater than 64 bits for the symetric algorithm
      • Aircraft and aircraft parts
      • Drones
    • Any other goods subject to government export restrictions or requiring an export license
    • Items destined for Cuba, Iran, North Korea, Sudan, and Syria and any other country subject to US or international embargoes
    • Items addressed to US or international lists of prohibited persons and entities
    For more information
    On US export restrictions

    Please see www.access.gpo.gov/bis/ear/ear_data.html and http://www.bis.doc.gov/exportlicensingqanda.htm.

    On products subject to UK and EU export restrictions

    You can register to use the "Goods checker" web-based search tool published by the UK Department for Business Innovation and Skills, https://www.ecochecker.trade.gov.uk/spirefox5live/fox/spire/OGEL_GOODS_CHECKER_LANDING_PAGE/new.

    Import Restrictions

    The above list consists of products that cannot be shipped to any country. In addition, some countries have specific import restrictions which are not included. For information on import prohibitions and restrictions, please check with the Border Control authority for your country.

  • What is 'volumetric weight'?

    We use volumetric weight when determining the weight of the shipments we send and we understand that this is not always an easy concept to grasp. We want to break down the details for you in order to make it as clear as possible.

    The cost of transporting a shipment can be affected by the amount of space that it occupies on an aircraft, rather than the actual weight. This is the volumetric (or dimensional) weight.

    The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight.

    The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.

    Calculating Volumetric Weight

    Volumetric weight is calculated by multiplying the length x height x width of a package and dividing the result by a volumetric factor.

    That factor varies with the unit of measure. Since we use kilograms to calculate shipping charges, we use the following formulas to calculate volumetric weight:

    Calculating Volumetric Weight

    Please be aware that the shipping weight indicated on your merchant order confirmation may be based on ground shipping or domestic air shipping from the merchant to our hub location.

    Depending on the carrier and size of package, the Merchant's ground shipping charges may or may not utilise volumetric weight calculation.

    If the carrier used by the Merchant does use volumetric weight calculation for ground or for domestic air, the volumetric weight calculation will use a different volumetric factor and the volumetric weight will be lower than that used for international air shipments.

    We hope this helps to make volumetric weight a little bit easier to understand.

    Please feel free to contact customer service with any additional question.

  • Do you consolidate items into one package?

    We do not consolidate packages into one box. We ship the packages as they arrive from the merchant. All goods are shipped as individual boxes.

    We may, at your request, consolidate several packages into a single shipment, which will save costs. See FAQ What are the benefits of consolidating packages?

  • Can I split items in a package?

    It is not possible to split individual boxes, as we received them from the merchants.

    We do, however, repack certain items to save on shipping costs. See FAQ What is the repacking service?.

  • Do I really have to pay tax and duty?

    Yes you do - and there are heavy fines or even criminal proceedings for anyone trying to evade import taxes and duties.

    You are the "Importer" for your purchases and you are responsible for an accurate declaration of the nature of the goods and their value. This information is used to determine taxes and duties by your local Customs Authority. You can verify the accuracy of any shipment in your suite by logging into your suite and reviewing the details for items waiting to be shipped. All imported goods must be declared to customs - regardless of whether the goods are new or used or whether you are buying them for yourself or as a gift. Some countries set a value threshold under which they do not collect duty or tax ("de minimis" value). If your shipment is under this threshold, DHL easySHOP will not collect any payment from you for duty or tax. However, you should be aware that Customs reserves the right to revalue or reclassify items which are imported. If this occurs, you may be liable to pay the additional amount upon delivery.

    If you are not sure whether your goods will be liable for local duties and taxes please contact us via Chat.

    Local sales or other taxes may also apply for domestic deliveries from the Merchant to your DHL easySHOP Suite address. These will show up in your record of the purchase transaction before you make your payment to the Merchant.

    Sometimes merchants don’t include an invoice or packing slip with the package. In this situation, you will receive a message from us asking you to upload the invoice and payment receipt you received from the merchant at the time of purpose.

    BE AWARE: Some unscrupulous Merchants imply on their websites that they will either mis-describe items or under-declare their value in order to evade customs charges. However, we emphasise that you as the "Importer" are legally responsible for the accurate declaration of the goods and their value for assessment of tax and duty in the importing country. So although the Merchant may produce a commercial invoice, you are legally responsible for the information on the customs declaration and for any customs duties and taxes that may be due. This means that if you purchase goods from these Merchants, and the declaration is found to be false or misleading, you may be liable for financial penalties or even criminal prosecution and having your goods confiscated by Customs. DHL easySHOP is not responsible for any mis-statements of duty or tax, whether by you or the Merchant.

  • How do I track my shipment?

    We will email you with various progress messages:

    • 1. As soon as your goods have arrived at your DHL easySHOP suite address
    • 2. On arrival at the Middle East processing centre

    We will also email you if there are any problems with a specific package:

    • Contains prohibited or restricted goods (See our FAQ)
    • No invoice or packing list from the merchant

    Once a package has arrived at the Middle East processing center you can then either choose to have them prepared for shipping straight away or wait until other purchases have arrived and send them all in the same consolidated shipment.

    We email you to let you know when your goods are shipped. This final message will include the DHL Express waybill and you can track this as normal through www.dhl.com

  • How long does delivery take?

    When you order your goods from a global retail website, the Merchant will normally take 2-3 days to deliver it to your DHL easySHOP Suite address. The time interval will depend on which of the Merchant's shipping methods you select. This is outside of our control.

    Once a package has arrived at any of your DHL easySHOP suite addresses it will take between 4 and 6 days before it will be delivered.

    If you choose to consolidate your shipments then delivery will take longer since we need to wait until all the packages have arrived

    These are estimates, not guarantees; shipping time can vary depending on factors such as weather, possible customs delays, and whether the delivery address is in a city or a remote area.

    The longest part of the delivery process is often the final mile (or kilometer) delivery to your address.

    If you are normally out during the day, we can deliver your shipment to your place of work or to a friend – when your package(s) are leaving our Middle East processing center you will be able to use DHL’s “On Demand Delivery” service to change the delivery location

    For more information, please contact our Customer Service team.

  • When will you process my shipment?

    At our site in the USA our operations team process shipments Monday to Friday 09h00 to 18h00 local time.

    At our site in the UK our operations team process shipments Monday to Friday 08h00 to 17h00 local time.

  • How do I change my delivery address?

    To change your delivery address, log in to your DHL easySHOP account, and then click on 'My Address book'.

    By clicking on 'edit' you can change your address.

    When you change your delivery address, all future items will then be delivered to that address.

    The new address need to be validated before you can release a shipment.

  • How do I convert pounds to kilos?
    • To convert lbs to kilos, divide the number of lbs by 2.2046
    • For example: 22lbs divided by 2.2 = 10kg
  • What happens if my goods arrived damaged at my DHL easySHOP suite?

    DHL easySHOP may refuse to receive any package that shows obvious external signs of damage or missing contents. If that happens, the package will be rejected and returned to the sender, and we will notify you.

    DHL easySHOP doesn't have the responsibility to inspect the contents of every package for determining the condition of the goods when they are received at your DHL easySHOP suite.

    If during inspection and handling, we notice any signal of damage in your packages, we will notify you via email about the damage conditions. You should then contact the Merchant directly to arrange an exchange/refund and let us know what you wish to do through the Customer Service page.

    If you see a 'Damaged' icon against your delivery, you will not be able to have it shipped unless you specifically authorise us to do so (ensuring that you don't choose to receive damaged goods inadvertently). If do decide to ship a damaged product, please contact DHL easySHOP Customer Service to arrange for the shipment.

    Return fees may apply for returning a Damaged item from our export hub to the merchant, unless a prepaid return label is provided or collection by the merchant.

    You will need to communicate directly with the merchant about return shipping charges and refunds.

  • Can you refuse a delivery for me?

    We receive deliveries, in bulk, from all the major carriers and local post networks. At the time of taking delivery it is seldom possible to identify one carton.

    We are not able to refuse delivery on request.

    Sometimes we can and will refuse a delivery if, from the outside of the package, it is obvious that the contents are damaged. See our FAQ What happens if you receive my goods and they are damaged?

  • I can see that my goods have been delivered, but they have not been updated into my suite yet?

    Due to the high volume of deliveries we receive at the various DHL easySHOP processing sites and the time differences, please allow one working day for any deliveries to be updated into your suite.

    Our busiest day is Monday which is when we receive the highest number of packages.

  • What is the maximum size of package I can receive?

    Packages must not exceed 47x31x63 inches / 120x80x80cms OR weigh more than 154lbs / 70kgs

    If you anticipate that the goods you are ordering could come in a package that is larger/heavier than this, please speak to the Merchant to see if they can help to reduce the packaging or weight. Bear in mind that fragile goods such as electronic equipment, glassware etc may come with a lot of packaging so the parcel may be larger than you expect.

    If you expect a package larger than the above please do not hesitate to contact us

  • Do goods have to be delivered to my billing address?

    Once any package is entering the DHL Express network and you have your waybill number you will get an email alert from our On Demand Delivery service which will allow you to select the easiest delivery option for you

    Before you specify another delivery address, please make sure the alternate address is valid. If we cannot validate your new shipping address, we will revert back to the last valid address for your account.

    Bear in mind that goods may need to be signed for, so do choose an address where there will be someone available to sign for them during the day.

  • How do I calculate my shipping charges in advance?

    We encourage you to use DHL easySHOP Shipping Cost Calculator, which you can use to estimate the international shipping costs, duty and taxes before you order the item from the Merchant. Note that the total cost that will be displayed in advance of your purchase is only an estimate, not a guarantee.

    Unfortunately, it is impossible to determine the exact charges in advance, as we do not know the size and weight of the parcel coming from the Merchant, and the Merchant's website often does not include that information.

  • Which DVDs are prohibited?

    The Customs authorities of your country may deny entry on any DVD.

    General guidelines:

    All G, PG, PG-13 and R (rated for violence/language) are usually permitted

    R (rated for sexual content) and NC-17 are more likely to be prohibited

    Some DVDs do not have a "rating", and Customs in some countries may deny entry based on their determination that the DVD is prohibited.

    DHL easySHOP may refuse to ship any DVD which is likely to be denied entry to a particular country, and we will notify you by email.

  • Can I ship Perfumes?

    No, we are not currently able to ship perfumes or colognes at this point in time

  • Can I move shipments greater than 70kg through DHL easySHOP?

    No, it is not possible, but please read our FAQ page on Maximum weight and dimensions

  • Can you deliver to any address?

    We do deliver to most street addresses (not to PO boxes, however). However, if you live in a remote area, you may need to pick up your package from your closest DHL Express Service Point.

    The final alert you will get from DHL easySHOP will be for any changes to your delivery address from our ‘On Demand Delivery’ platform

    The following options will be given to you:

    SCHEDULE YOUR DELIVERY

    You can change the delivery date of your shipment if the originally scheduled date is not convenient for you.

    SIGNATURE RELEASE

    You can authorize us to leave your shipment without collecting a signature if you are absent when we attempt delivery.

    LEAVE YOUR SIGNATURE

    By leaving a signed authorization form at your front door on the morning of the day of delivery, you can authorize us to leave your shipment if you are absent when we attempt delivery.

    LEAVE WITH NEIGHBOR

    You can authorize us to leave your shipment with an immediate neighbor if you are absent when we attempt delivery.

    COLLECT FROM SERVICE POINT

    You can choose to collect your shipment at a DHL or DHL Partner Service Point convenient for you.

    ALTERNATE ADDRESS

    You can authorize us to deliver the shipment to a different address (for example, your workplace). Please note that a change of address will result in at least one additional day for delivery.

    VACATION HOLD

    If you'll be away on holiday, you can change the delivery date up to 30 calendar days from the originally scheduled date.

    Please note that not all countries offer all of these options

  • What happens if I am not in when the parcel arrives?

    If we are unable to obtain a signature when we try to deliver we will make one more attempt for delivery at a later date. If this delivery attempt is also unsuccessful, a calling card will be left and your parcel will be held at DHL Express Service Center.

    You can also logon to our ‘On Demand Delivery’ platform to make alternative delivery arrangements.

  • What is emergency situation surcharge? Why are we creating this surcharge?

    DHL Express transports your shipments around the world using our own fleet of dedicated DHL cargo aircraft, supported by significant amounts of commercial air cargo purchased on passenger flights. This unique model provides the coverage, capacity and service levels that you, have come to expect, connecting all 220+ countries and territories worldwide.

    You will all have seen in the news or experienced firsthand the dramatic impact the current COVID-19 crisis is having on the global aviation industry, resulting in significant reductions or complete cancellation of passenger flights in most countries.

    Our Global Network teams have been working around the clock to react and adjust our network, adapting it to reflect the changes in capacity and demand resulting from the global upheaval. The massive reduction in available commercial air cargo capacity and destinations has necessitated a switch to more indirect routings and the purchase of additional cargo aircraft lift, which is in high demand.

    These factors, among others, increase our costs during this period to unsustainable levels.

    This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.

    Please find below the mechanism of this surcharge:

    Rate table



    WHEN WILL THE SURCHARGE TAKE EFFECT?


    The Emergency Situation Surcharge will be effective 27TH of April until further notice.



    IN WHAT INSTANCES WILL THE SURCHARGE APPLY?


    The Emergency Situation Surcharge will be applicable to all Time Definite International (TDI) shipments.



    LATEST NETWORK UPDATES


    To help you keeping up to date on our operations in impacted countries, you will find via the link below the latest update on our network status:

    https://www.simplydhl.com/covid-19updates

    This website will be updated twice per week. In case you need further specific detail about the actual operational status in your country, please contact your account manager or customer service representative.

    DHL Express will continue to make necessary adjustments to ensure we remain a reliable partner for all your express shipping needs. We will also continue to inform you about any major changes in our service offering.

  • EORI/VAT requirements in UK for the high value shipments with value of 800 GBP and more?

    EORI is Economic Operator Registration & Identification, assigned by Customs in UK to individuals and business shipping commercially outside of the EU. If you are not EORI registered, HMRC will require for you to apply for an EORI to track commercial imports and exports leaving or entering the EU from a UK shipping address.

    Please find the link below if needed to apply for an EORI number without being VAT registered: https://online.hmrc.gov.uk/shortforms/form/EORINonVATExport

    If your VAT number is not EORI registered, HMRC can validate your VAT number for EORI purposes using the link below: https://www.tax.service.gov.uk/shortforms/form/EORIVAT

    Please can you complete the online application and forward the automated response email from HMRC to us with their reference number on. By supplying this reference number it will enable us to complete the entry to customs without waiting for your EORI to become valid.

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