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  • About DHL EasyShop

    About DHL EasyShop

    • How DHL EasyShop works
    • Why use DHL EasyShop
    • Register for free
    • Import duty basics
    • FAQs
  • Services

    Services

    • Consolidate shipments
    • Shipment Insurance
    • Track your shipment
  • Stay Connected!

    Stay Connected!

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My electronic / digital device doesn't work, but it doesn't show any visible signs of damage. What should I do?

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Shipment Insurance will only cover purchases that show clear, visible damage.

Also, check the FAQ Will electrical products bought overseas work here? for information on voltage requirements and adaptors.

If the product doesn't work at all, you may need to contact the Merchant. Consult the FAQ How do I return or exchange items?

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Shipment Insurance

  • What is Shipment Insurance?
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  • How do I make a claim?
  • Why do I need to keep the packaging?
  • How do I arrange the return of my damaged goods?
  • What is the maximum value of shipments that the Shipment Insurance product will cover?
  • My electronic / digital device doesn't work, but it doesn't show any visible signs of damage. What should I do?

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