How long does delivery take?

When you order your goods from a global retail website, the Merchant will normally take 2-3 days to deliver it to your DHL EasyShop Suite address. The time interval will depend on which of the Merchant's shipping methods you select. This is outside of our control.

Once a package has arrived at any of your DHL EasyShop suite addresses it will take between 4 and 6 days before it will be delivered.

If you choose to consolidate your shipments then delivery will take longer since we need to wait until all the packages have arrived

These are estimates, not guarantees; shipping time can vary depending on factors such as weather, possible customs delays, and whether the delivery address is in a city or a remote area.

The longest part of the delivery process is often the final mile (or kilometer) delivery to your address.

If you are normally out during the day, we can deliver your shipment to your place of work or to a friend – when your package(s) are leaving our Middle East processing center you will be able to use DHL’s “On Demand Delivery” service to change the delivery location

For more information, please contact our Customer Service team.

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